# Technology partner

> Your external tech team: maintenance, incidents and new systems with defined monthly capacity.

Source: https://fcgsystems.es/en/services/technology-partner/ · FCG Systems

**Get the technical burden off your plate without building a department.**

Your business already sells and already needs someone who understands all of its technology, but hiring a CTO and two developers doesn’t add up yet. Meanwhile the technical side keeps getting pushed back and each vendor only sees their own piece.

We become your external tech team: maintaining what exists, handling incidents, building what comes next and coordinating your other vendors. With explicit monthly capacity and a prioritised roadmap, not a vague promise of “whatever you need”.

## Signs you need it

- Each vendor only knows their part of the system
- Incidents wait until someone has time
- Nobody owns the technical roadmap
- Hiring an in-house team doesn’t add up yet
- Projects end and nobody maintains them
- The freelancer who built it no longer replies

## Who it is for

- **Founders who are the bottleneck:** Everything goes through you, technical side included. With a partner you stop firefighting and focus on selling and on your product.
- **A solo CTO or technical lead:** Someone already carrying a lot who needs extra capacity, an outside view and documentation that doesn’t depend on anyone.
- **CMO or head of acquisition:** Tracking, attribution and acquisition tools looked after continuously, without waiting for someone to have time.
- **Agencies with education clients:** A technical partner to delegate what your team can’t cover.

## What we build

- **Maintenance:** Updates, error reviews and fixes before they reach your students or your sales team.
- **Incidents:** When something breaks, someone answers. Triaged by priority, with response times defined in your plan.
- **Ongoing development:** New automations, improvements and features within your monthly capacity.
- **Roadmap:** Regular reviews of technical priorities against what the business needs.
- **Servers and backups:** The technical base under continuous care: servers, backups and alerts.
- **Vendor coordination:** One technical point of contact between your team, your agencies and your tools.
- **Launch support:** Extra technical attention when the business is under the most load.

## How we work

1. **Initial diagnosis:** We review your systems, your vendors and what today depends on you or on a single person.
2. **Capacity and priorities:** We agree the monthly capacity and a roadmap ranked by business impact.
3. **Handover and order:** We document access, flows and owners so what exists stops being a mystery.
4. **Monthly delivery:** We maintain what exists, handle incidents and build what comes next within the agreed capacity.
5. **Regular review:** We go over with you what was done, what’s next and what to adjust in the priorities.

## Deliverables

- Defined monthly capacity, in writing
- Prioritised technical roadmap
- Priority-based incident handling
- Monthly work and status report
- Documentation kept up to date
- Quarterly architecture review

## What changes

- **Support after delivery:** Knowledge of your systems doesn’t leave when a project ends or when a person leaves.
- **Focus:** Each month goes to what has the most business impact, not what makes the most noise.
- **Predictability:** A known monthly cost and explicit capacity, with no surprises and no ballooning hours.

## Format

- Format: Monthly retainer · Core, Growth and Scale plans
- Duration: Monthly, reviewed quarterly
- Typical tools: n8n, TypeScript, Python, Postgres, Docker, GA4, Airtable, REST APIs

## FAQ

### How is this different from hiring a freelancer?

A freelancer usually executes tasks and, if they leave, takes the knowledge with them. We take on the whole system: architecture, priorities, maintenance and documentation. Everything is in your name and written down, so you don’t depend on one person.

### And from a development agency?

Monthly capacity is defined in writing and incidents are handled by priority, with no queues of weeks. We also understand how an education business sells: you don’t need to explain what a setter or a launch is.

### What does each plan include and what does it cost?

Core covers maintenance and small improvements. Growth adds ongoing development and new systems. Scale is a full technology partnership. It’s a fixed monthly fee and each plan’s capacity is defined in writing before we start.

### What about requests outside the agreed scope?

They’re logged, estimated and approved before any work starts. That keeps monthly capacity on what matters instead of leaking into untracked small changes.

### Can I leave whenever I want?

Yes. Code, servers and accounts are in your name and documented. If we stop working together, you revoke our access and hand over to whoever you choose.

## Contact

Email hola@fcgsystems.es or use the form at https://fcgsystems.es/en/contact/. Reply within one working day.