Context
An info-product business that runs on launches: intensive campaigns that pack most of its lead capture and sales into a few days.
Sign-ups arrive at the same time from YouTube, Instagram, Telegram, ads and email, with a sales team and several communities waiting on the other side.
Problem
With thousands of sign-ups in a few days, small errors multiply: the same person registered through two channels, leads called by two reps and sources that can’t be compared.
Launch numbers were pieced together afterwards, when they could no longer help move budget or balance the team’s workload.
Constraints
- Traffic peaks concentrated in short windows, with no room to fix things live.
- Five acquisition channels with different formats and source data.
- A sales team that needed clean leads right away, not the next day.
Multichannel tracking
Every sign-up comes in tagged with its channel and campaign, whether from YouTube, Instagram, Telegram, ads or email.
Deduplication
Repeat sign-ups are detected and merged before they reach the CRM or get assigned.
Sales assignment
Leads distributed to the team by rules and capacity, so each contact has a single owner.
Community systems
Users distributed across the launch communities without overloading any group.
Launch dashboards
Sign-ups, assignments and sales by source, visible while the campaign is live.
The pieces of the system and how they connect. A diagram of the case, not a product screenshot.
The launch now runs with one record per person, one sales owner per lead and a source-level view available during the campaign.
Detailed figures for this operation aren’t published. What remains is a system that carries over from one launch to the next instead of being rebuilt every time.
Deduplication comes before assignment, never after. Unwinding a distribution full of duplicates costs far more than preventing it.
A launch gets load-tested before registrations open. There’s no time to diagnose anything during the peak.
Problems that come back every launch are product candidates. That’s how CommunityRedirect started.
